1. Delivery destinations
Orders are currently accepted for supported delivery addresses in the United States. The checkout form validates the destination country before an order can be submitted.
2. Shipping rates
Standard shipping is $7.95. Standard shipping is free when the server-validated merchandise subtotal is $50.00 or more. The threshold is calculated before shipping and excludes amounts that do not form part of the merchandise subtotal.
The shipping amount is shown in the order summary before submission and is recalculated from the current catalog price rather than trusted from browser cart data.
3. Shipment timing
An order ships within the timeframe stated at checkout or in its order communication. If no shorter shipping timeframe is stated, it will ship within 7 days after the completed order is received.
Carrier transit estimates begin after shipment and can be affected by weather, holidays, service interruptions, or destination conditions. An estimate is not a guaranteed delivery date unless it is expressly identified as guaranteed.
4. Delays and unavailable items
If an order cannot ship within the applicable timeframe, the purchaser will be offered the choice to agree to a revised date or cancel the affected order for a prompt refund. A canceled, wholly-unshipped order is refunded in full, including its shipping charge.
5. Split shipments
Products from one order may ship separately. A split shipment does not add another standard shipping charge to the confirmed order. Each shipment can have its own carrier status and delivery date.
6. Address accuracy and changes
Review the recipient name, apartment or unit, street, city, state, and postal code before submission. Address changes are not guaranteed after an order enters fulfillment. Carrier rerouting or return fees caused by an incorrect address may be deducted from a refund to the extent permitted by law.
7. Damaged, missing, or incorrect deliveries
Inspect the delivery promptly. Keep the item, all packaging, the shipping label, and the order reference. Photographs of the outer package, label, affected product, and damaged area help distinguish a carrier issue from a product defect or picking error.
Do not discard a damaged item or mail it elsewhere until instructions are issued. Return and refund treatment for damaged or incorrect items is described in the Returns & Refunds Policy. Contact [email protected] for delivery assistance.